Download this sheet for details on taking care of yourself, your family, your animals and your business.

Update from Rotorua Lakes Council: Rural properties on bore water

Septic tanks are a potential source of faecal contamination to flood waters and it is possible for surface water to travel down the outer casing of a bore into groundwater.

If your drinking water supply is from a bore and there was flood water around the borehead, then there is a risk that your bore water might be contaminated. If this is the case then please boil your water before drinking and have your water tested to confirm whether your water supply is safe.  

Rotorua Lakes Council's laboratory can test your drinking water to determine the presence of Ecoli, which is an indicator of faecal contamination, free of charge to those affected by the storm. To arrange a sample, collect a bottle from the lab at the Wastewater Treatment Plant off Te Ngae Road or contact Council on 07 348 4199 for more information.

http://www.rotorualakescouncil.nz/our-services/CDrecoveryproject/Pages/Rural-areas.aspx 

Other useful contacts and information

 Rotorua Lakes Council helpline: 0800 020 001

 Rural Support Trust 0800 787 254

 Ministry for Primary: Industries (Animal Welfare): 0800 00 83 33

 Rotorua SPCA: 07 349 2995

 EQC: https://www.eqc.govt.nz/about-eqc/our-publications/factsheets/storm-damage.

 Your insurer, bank, advisors and accountant.

 Bay of Plenty Regional Council: 0800 884 880: www.boprc.govt.nz

 Waikato Regional Council:0800 800 401: www.waikatoregion.govt.nz

 DairyNZ: 0800 4 DairyNZ (0800 4 324 7969)

 Fonterra for milk collection issues / special collection arrangement 0800 656568

 Federated Farmers: 0800 FARMING (0800 327 646)

IN AN EMERGENCY DIAL 111